Posts Tagged ‘competitive market structure’

  • labor productivity at Starbucks

    Does Your Barista Do a Repeatable Routine?

    Jan 18, 14 • 1948 Views • No Comments

    Starbucks calls it “transactions per hour” but from our perspective, it’s waiting in line. Researchers say that it takes only 3 minutes in a queue for us to become impatient. Hoping to show their shorter line time and higher sales, Starbucks......  [read more]

  • Oligopoly Campbell's Soup

    Are You Buying Less Soup?

    Jan 9, 14 • 956 Views • No Comments

    Canned food used to be aspirational. The ads in 1918 said that easy-to-use canned foods gave Mom more time to play with the kids. Canned Foods were healthy. They were versatile. You can see where we are going. A perfect way for a firm to convey a special......  [read more]

  • airplanes and WestJet "Christmas Miracle"

    The WestJet “Christmas Miracle”

    Dec 14, 13 • 983 Views • No Comments

    During an airport check-in, passengers on 2 WestJet flights to Calgary told a virtual Santa what they wanted for Christmas. They boarded, took off, probably forgot Santa entirely. But then, calling it their “Christmas Miracle,” WestJet greeted......  [read more]

  • Amazon and Innovation

    Should the US Postal Service Be a Monopoly?

    Nov 14, 13 • 864 Views • No Comments

    The 5-digit zip code is rather amazing. Introduced by the US Postal Service in 1963, it became the key to automation. Whereas a single person could sort, at most, a letter in one second or 3600 an hour, zip codes meant machines could take over. Once we had......  [read more]

  • For cost and calories, Coca-Cola thinking at the margin

    Is “MexiCoke” Making a Mistake?

    Nov 8, 13 • 2812 Views • No Comments

    In Nevada convenience store coolers, at Wal-Mart or Costco, people empty the shelves the minute the Mexican Coca-Cola arrives. Coke says the glass bottle is the reason. Coca-Cola drinkers say they prefer “MexiCoke” because it is made with sugar......  [read more]