Posts Tagged ‘competitive market structure’

  • Slim-line Seats Thinking at the Margin

    How to Squeeze More Seats on a Plane

    Jan 25, 14 • 1389 Views • No Comments

    An airline seat is really all about cost and pitch. Defined by SEATGURU, “Seat Pitch is the distance from any point on one seat to the exact same point on the seat in front or behind it.” On short haul flights, the pitch could be as little as 28......  [read more]

  • labor productivity at Starbucks

    Does Your Barista Do a Repeatable Routine?

    Jan 18, 14 • 2113 Views • No Comments

    Starbucks calls it “transactions per hour” but from our perspective, it’s waiting in line. Researchers say that it takes only 3 minutes in a queue for us to become impatient. Hoping to show their shorter line time and higher sales, Starbucks......  [read more]

  • Oligopoly Campbell's Soup

    Are You Buying Less Soup?

    Jan 9, 14 • 1017 Views • No Comments

    Canned food used to be aspirational. The ads in 1918 said that easy-to-use canned foods gave Mom more time to play with the kids. Canned Foods were healthy. They were versatile. You can see where we are going. A perfect way for a firm to convey a special......  [read more]

  • airplanes and WestJet "Christmas Miracle"

    The WestJet “Christmas Miracle”

    Dec 14, 13 • 1054 Views • No Comments

    During an airport check-in, passengers on 2 WestJet flights to Calgary told a virtual Santa what they wanted for Christmas. They boarded, took off, probably forgot Santa entirely. But then, calling it their “Christmas Miracle,” WestJet greeted......  [read more]

  • Amazon and Innovation

    Should the US Postal Service Be a Monopoly?

    Nov 14, 13 • 908 Views • No Comments

    The 5-digit zip code is rather amazing. Introduced by the US Postal Service in 1963, it became the key to automation. Whereas a single person could sort, at most, a letter in one second or 3600 an hour, zip codes meant machines could take over. Once we had......  [read more]