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Tag Archives: product differentiation

Yoplait

For an oligopoly that sells food, competition is all about “stomach share.”

Our story starts with Yoplait…

More than a decade ago, General Mills made sure that yogurt would become a popular “health food.” No, it was not because so many dieters were eating it. Instead, General Mills fortified Yoplait with more sugar than its Lucky Charms cereal. As a result, and most crucially, it tasted great. Or, as its CEO said, “… don’t run around trying to sell stuff that doesn’t taste good.”

Sort of like Goldilocks and the 3 Bears, not too much, not too little, but just the right amount of sugar, salt and fat creates most consumers’ “bliss point.” A typical food oligopoly goal, the “bliss point” optimizes the consumer’s craving for that chip or or cereal without quickly creating satiety. As a result, we can eat lots of Doritos with Cherry Vanilla Dr. Pepper because both have ideal “bliss points.”

And that takes us to Howard Moskowitz.

A  ”food engineer” famous for figuring out how Prego could compete with Ragu, Howard Moskowitz uses science to identify “bliss points.” With Prego, they needed a chunky sauce and none yet existed. Also though, many Prego sauces have more sugar than 2 Oreo cookies and close to 1/3 of the daily sodium recommended for an adult.

Finally, some CDC (Centers for Disease Control) stats in the following graph tell us who is consuming salt and sugar laden foods at fast food and pizza restaurants.

Fast food is defined as restaurant fast food and pizza,

And that returns us to “stomach share.” Knowing its data, hiring its food engineers, and aiming for our “bliss point,” large firms called oligopolies compete against a few other large firms for the “stomach share” of millions of consumers.

Sources and Resources: A fascinating tale that conveys how a food oligopoly competes, this NY Times Magazine article is also about obesity. As a complement, this article from The Hill summarizes a recent CDC report on fast food consumption and here is the CDC report.

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Coffee Cups

I don’t quite understand why Dunkin’ Donuts and Starbucks use white cups.

Cups affect our taste buds.

Sensory researchers have concluded that the color of the cup affects our taste perception. When 57 participants were asked to rate hot chocolate on several sensory scales, their responses appeared to depend on the color of the cup (see below). Saying the hot chocolate in an orange cup was the most chocolatey, tasters thought the hot chocolate in a white cup was least likable.

In other ways too, what we see affects what we taste. Drinks seemed sweeter in pink cups and 7 UP tasted more lemony in yellower cans. In one fascinating experiment, when researchers added red dye to white wine, tasters detected prunes and chocolate and other flavors associated with red wine. Similarly, when an orange flavored drink was colored green, people inaccurately described its taste.

Competing in a monopolistically competitive market, Starbucks and Dunkin’ Donuts have to distinguish themselves from many other firms selling the same drinks. Do they know that the white cup lost the flavor tests?

Results of the Hot Chocolate Taste Tests

Cups and Flavor Perception

Sources and Resources: For more about how the color of the cup influences our taste buds, this paper provides details and was the source of my graphs. I also recommend this article on “The Multisensory Perception of Taste.”

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Henry Ford once said that: ”If I’d have asked my customers what they wanted, they would have told me ‘A faster horse.’ ”

Similarly, asked about spaghetti sauce during the 1980s, consumers primarily knew about Ragu’s plain, marinara and meat sauces. Because other tastes and textures were not mass marketed, preferences were limited.

But then, Prego hired Howard Moskowitz, a psychologist, to build its market share. Using 45 varieties of spaghetti sauce that were designed to vary in every imaginable way including thickness, sweetness, saltiness and smell, Moskowitz had focus groups consume 8 to 10 small bowls that they rated from 1 to 100. When the test groups selected chunky as their favorite, he knew he had a winner. Prego became the first to market an extra chunky sauce and their market share soared.

Moskowitz’s approach was ideal for an oligopoly. Defined as a market in which very few firms dominate, oligopolies use product differentiation to compete. For the Prego division of Campbell’s, a chunky sauce separated them from Ragu. And now, the rest is history if you look at the array of sauces sold by Prego and Ragu.

Listening to Malcolm Gladwell tell the spaghetti story in a TED talk and then reading it, I was also fascinated by his allusion to coffee. Most people say that they enjoy a rich, dark and hearty roast when asked the kind of coffee they like. Actually though, taste tests indicate sweet, watery milky coffee is what most of us prefer. I assume that is why Starbucks has recently added a “light” alternative to its dark and medium roasts.

 

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No one wins a pizza war.

Having read a NY Times article about a pizza price war in NYC, I was curious about the supply side of the pizza business. So, this afternoon, I interviewed my local pizza counterman.

The pizza price war in midtown NYC involves 3 almost adjacent pizza places. Originally charging $1.50 a slice, one of the three dropped its price to an astonishingly low 75 cents and soon, a second shop did also.

One owner’s reaction, “I’m thinking, God help me.” Another was researching NYC pricing laws for pizza to see if 75 cents a slice was illegal. Still though, they said price could slide to 50 cents and less.

But here is the problem. Listening to my pizza man in NJ, I could see that climbing commodity prices affected him. Wheat for the flour, tomato for the sauce, 1500 pounds of mozzarella each week at $2 a pound, and a fuel surcharge for each delivery he receives. He estimated that the ingredients for a pie cost him $5 and that at best, 75 cents a slice was break even.

So why engage in a price war? Yes, there is minimal product differentiation, consumers are price sensitive and they exhibit little “brand” loyalty. However, a price war can be a negative sum game. In this war, no one wins.

The bottom line: Pizza shops compete in monopolistically competitive markets. While price competition is typical, they can engage in non-price competition by making their product unique.

My sources: Costs are from the counterman at Hickory Pizzeria in Chatham, NJ. Information about the NYC price war is from the NY Times. Discussion about the downside of price wars is from here and here and here.

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Reading about a new Eco Index started me thinking about competition. The Eco Index is somewhat comparable to the Energy Star rating created by the EPA in 1992. For appliances, Energy Star ratings convey energy efficiency information. For apparel, the Eco Index provides a green score.

As described in a WSJ article, the Eco Index is composed of questions that relate to environmental and labor practices. Using information about the entire, “… life of a product, from raw-material production to manufacturing, shipping, and even disposal,” a score is assigned. Levi’s, for example, elevated its Eco Index score for stonewashed 501 jeans by rerouting trucks to save carbon emissions and suggesting cold water washing. 

Having started during the 1850s with a basic, utilitarian pair of Levi Strauss jeans, now the jeans market involves many firms, many designs, many price points. So, when I saw the Eco Index, I perceived it as a way for firms to differentiate themselves. 

The Economic Lesson

Levi’s and other jeans makers compete in a monopolistically competitive market. The characteristics of monopolistic competition include many sellers with a similar product, sellers creating an individual unique identity, and sellers having some control over price. The Eco Index will enable certain sellers to convey this unique identity.

From most competitive to least competitive, the four basic competitive market structures are perfect competition, monopolistic competition, oligopoly, and monopoly. 

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