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Tag Archives: Tim Cook

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Listening to Apple’s earnings call 2 days ago, I wondered how to compare Apple’s CEO, Tim Cook, to Steve Jobs. Citing Apple’s plunging stock price (see below), some analysts are saying that entrepreneurs like Steve Jobs are irreplaceable.

Under Steve Jobs, Tim Cook was Apple’s COO (chief operating officer) and its temporary and then actual CEO. An Apple employee since 1998, Cook spent 12 years at IBM and was briefly at Compaq.

Explaining the Jobs approach, Silicon Valley veteran Marc Andreessen said that Steve Jobs started new product categories and targeted premium consumers. ”The Apple playbook under Steve Jobs was a single playbook. He would invent a new product category, start with 100% market share, and then every day that goes by, lose market share until some terminal outcome.” Jobs once said, “It’s not the consumers’ job to know what they want, ” and proved it with the iPod in 2001, the iPhone in 2007 and the iPad in 2010,

By contrast, naming the iPhone 5 and the iPad mini, an Atlantic journalist says Tim Cook is responding to the market rather than shaping it. It makes sense, though, as a Slate writer points out, that if Apple had introduced a new product now, it would have been developed when Jobs was alive. Slate suggests we wait and see.

So yes, we cannot recreate entrepreneurs like Steve Jobs.  But then again, as firms become more mature, won’t they need new management skills?

Apple's stock price during the past 5 years

Sources and Resources: My favorite Jobs/Cook article was from Slate but I would also recommend looking at this CNET post. For the analyst perspective, Business Insider is always a handy resource because of the Wall Street background of its head, Henry Blodgett. Here is how Blodgett feels about Apple now and the euphoria he expressed during 2011.

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While Apple’s iPhone 5 map app might not always take us where we want to go, it will probably provide a path to some surprising innovation.

A little history first…

The iPhone 4 was released during June 2010 with a new antenna design that soon became a problem when people accidentally lost their connection by putting a hand over a tiny gap in the phone’s steel rim. Responding, Steve Jobs said, “We’re not perfect. Phones are not perfect. We all know that. But we want to make our users happy.”

Fast forward to 2012…

Apple tells us that although its new iPhone 5 map app that replaced Google Maps has problems, it is more than 99 percent accurate. Responding, the NY Times’s David Pogue says yes, Apple Maps has “dazzling” features but even if one half of one percent of its data is inaccurate, you are talking about a lot of data.

Why did Apple cut its tie with Google? Apple could not have been pleased that Google gave Android the best features and was getting data from Apple’s customers. It would also make sense that Apple wants to do its own map app development.

Whatever the specific reason, I suspect that “Antennagate” and “Mapplegate” take us to Joseph Schumpeter’s (1883-1950) creative destruction. Schumpeter believed that progress was an agonizing process through which old firms get trampled by nimble entrepreneurs and new ideas. Innovation is a chancy process that most other firms avoid because it is much safer to stick with the dependable stuff you know. By contrast, as with antennas and maps, Apple consistently innovates and avoids its own creative destruction.

A final fact: Whereas it would have been uncharacteristic for Steve Jobs to apologize, Apple’s CEO Tim Cook did say he was sorry. In a website letter to customers, he explained, “With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.”

Sources and Resources: In a fascinating 5 pages (pp. 519-523, Steve Jobs), Walter Isaacson describes the iPhone tension between engineering and design and the PR decisions that ultimately defused “Antennagate.” Similarly, David Pogue provides invaluable insight about the iPhone 5 map app in this column and the word, “Mapplegate,” but if you just want a good story about the app and Fenway Park, I suggest this article.

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GDP...16843_5.2_9209625-gdp

Explaining the probable impact of the new Apple iPhone, one UPS employee recalled the impact of the last new iPad launch.  At its internal hubs, UPS created more work hours for part timers and enjoyed more revenue because of the volume spike that lasted for weeks. “Those small just above letter-sized boxes that iPods, iPads and iPhones come in are great for us.”

A JPMorgan Chase analyst even suggested that iPhone 5 sales could meaningfully elevate an otherwise sluggish 4th quarter GDP if they repeat the October 2011 surge in online and retail computer sales when a new iPhone was sold. Correspondingly, WSJ.com reports that Verizon and AT&T are planning for the pop in data plan upgrades that follow new iPhone launches.

New iPhones and data plans affect the consumption expenditures component of GDP and then propel it even higher through the multiplier. Defined as a ripple of spending that follows from one initial purchase, with the multiplier effect, the new iPhone is only the beginning.

But is it? Some disagree saying the iPhone will only divert spending from other purchases and competitors. Others, like economist Paul Krugman, cite the fallacy of the broken window. Proposed by 19th century economist Frederic Bastiat, the broken window fallacy tells why a broken window is not an economic blessing. As we explained in a past econlife post, Bastiat “agrees that a glazier would receive, for example, 6 francs to fix it. However…Bastiat then points out that the money given to the glazier would otherwise have been spent on new shoes or a book. And, having been able to spend the 6 francs on a new pair of shoes, their owner would have had new shoes and the old, unbroken window.”

Meanwhile, reflecting a bit of Thorstein Veblen’s conspicuous consumption, comedian Ricky Gervais tweeted: “Can’t wait for the new iPhone 5. I’ve had this mint condition, perfectly good, antique iPhone 4 for over a year now. Embarrassing.”

And finally, if Apple stock continues its upward climb, some of us might feel more affluent, shift our downward sloping demand curves to the right, and enjoy the wealth effect.

Sources and Resources: For more on how JPMorgan Chase calculated Apple’s iPhone impact, their note is here while you can see firsthand how people disagreed in Dr. Krugman’s blog ( which included the UPS worker) and a NY Times Economix post. Because it not only might relate to iPhones but also to disaster spending, this paper about the broken window fallacy has broader significance.

Finally, here is a graph from a WSJ.com article that shows the data upgrade spike when a new iPhone launches.

WSJ Graph shows updated data plans

 

 

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