Aug 13, 10 •
216 Views •
Businesses, Thinking Economically •
Elaine Schwartz •
Next time you are in Starbucks, check how long you stood in line. They care. To save 14 seconds, for example, Starbucks designed a larger ice scoop which baristas could use for one dip instead of 2. Still though, in a “mystery shopper” survey of
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